1. Can I come to your store to see your cakes and sample them?
Currently Chic Sugars does not have a location that is open to the public; we are a private custom cakery. If you would like to sample our flavors, we offer a sample package. The package consists of an assortment of our most popular flavor combos, which is shipped to you overnight via UPS. The cost for this is $35.
2. Does Chic Sugars offer tasting and/or consultations?
At this time, we only offer tastings and consultations for weddings or events with a budget exceeding $800. For all other events, we offer a sample package. The package consists of an assortment of our most popular flavor combos, which is shipped to you overnight via UPS. The cost for this is $35.
3. How much does a Chic Sugars creation cost?
Because the products we create are specially made for you and your event pricing varies. The minimum order is $250, which, will generally yield about 25 servings but that greatly depends on the final design of cake. For more info please see the price list.
4. How do I place an order with Chic Sugars?
You can begin the ordering process by calling (646) 361-4232 or sending us an email at email@example.com. Once we get the details of what you would like, we will begin the designing process with you. If necessary, we will sketch the design and e-mail it to the you. With this, we will be both be on the same page about what the cake will look like. Once we finalize the design, a final price is quoted. If we are all in agreement about the details, we will draft a contract and e-mail that to you; this contract can be signed electronically. We will also e-mail an invoice, which can be paid online. Keep in mind in order to reserve a cake and hold a specific date, a 50% non-refundable retainer is required. A date/cakeis not reserved until a contract has been signed and the retainer has been paid. The remaining balance is due two weeks prior to the event.
5. How soon should I place my order?
Good Question!! We always recommend that my clients place their orders as soon as possible. We are generally booked out as far as 8 weeks in advance. A date is not reserved until a 50% non-refundable retainer and signed contract are received.
6. What forms of payment does Chic Sugars accept?
Chic Sugars sends out invoices via e-mail, which allows them to be paid online via a secure portal. We also allow payment via Square Wallet. Or if a client prefers they can print out the invoice and send in a check or money order, if time permits.
7. Does Chic Sugars deliver and if so, how far?
We deliver within the Tri-State area (NY, NJ, CT). The delivery rates are based on total driving time from my location to the event. The delivery fees are flat rates that range from $35 (within 30 minutes of Manhattan) to $175 (central CT). Please call or e-mail for for a specific location pricing.
RETAINERS ARE NON-REFUNDABLE. THE MONIES MAY BE USED TOWARDS A FUTURE ORDER BUT WILL NOT BE REFUNDED.
*Does not include delivery and tax.