FAQs
1. Can I come to your store to see your cakes and sample them?
Currently Chic Sugars does not have a public location. Chic Sugars is a private custom cakery. All of my creations are custom made cakes that are baked and decorated no more than 2 days before the event.
2. Does Chic Sugars offer tasting and/or consultations?
At this time, I only offer consultations for weddings or events with a budget exceeding $800. For all other events, I offer an sample package, which consists of 2 flavor combos of your choice, which is overnight via UPS. The cost for this is $35. The sample package is included with purchases* over $400.
3. How much does a Chic Sugars creation cost?
Chic Sugars only creates custom cakes, cupcakes, and cookies. These are specially made for you and your event. The minimum order is $250, which, will generally yield about 30 servings, but that greatly depends on the final design of cake. For more info please see my price list.
4. How do I place an order with Chic Sugars?
I generally do most of my communications with my clients through e-mail or over the phone. If you choose to do the tasting and/or sample package, we will coordinate that. If a client chooses not to do a tasting/sample package, we will speak over the phone or via e-mail in order to come up with the design for the cake. Once we have a good direction to go in for the cake, if needed, I will sketch the design and e-mail it to the client, so that we can see what it is going to look like. Once we have a design, a final price is quoted. If we are all in agreement about the details, I will draft a contract and e-mail that to my client. This contract can be e-signed. I will also e-mail an invoice, which can be paid online. This process can take anywhere from a few hours to a week.
5. How soon should I place my order?
Good Question!! I always recommend that my clients place their orders as soon as possible. I am generally booked out as far as 8 weeks in advance. I work alone, so I only accept 4-5 orders per week!! My weeks tend to fill up pretty fast. A date is not reserved until a 50% non-refundable retainer and signed contract are received.
6. What forms of payment does Chic Sugars accept?
Chic Sugars sends out invoices via e-mail, which allows them to be paid online via PayPal (with or without an account) or Google Checkout. Or if a client prefers they can print out the invoice and send in a check or money order, if time permits.
7. Does Chic Sugars deliver and if so, how far?
Chic Sugars is located in Astoria. I deliver within the Tri-State area (NY, NJ, CT). The delivery rates are based on total driving time from my location to the event. The delivery fees are flat rates that range from $45 (within 30 minutes of Manhattan) to $235 (central CT). Please call or e-mail for for a specific location.
*Does not include delivery and tax.